Compugrave Terms & Conditions
1. Acceptance of Terms
By placing an order with Compugrave via email or any other method, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
2. Orders and Artwork Approval
All engraving orders must be submitted in writing via email.
It is the customer’s responsibility to ensure all text, spellings, and designs are accurate.
A proof may be provided upon request. Once the design is approved by the customer, Compugrave is not responsible for any errors found afterward.
Custom artwork or logos must be submitted in high-resolution vector format unless otherwise agreed.
3. Payment Terms
Full payment is required before production begins unless prior arrangements have been made.
Accepted payment methods include bank transfer, in person card payment, or any of the card options offered on your invoice.
Prices are subject to change without notice.
4. Turnaround and Delivery
Typical turnaround times will be communicated at the time of order. Rush orders may incur additional fees.
Shipping costs are the responsibility of the customer unless otherwise specified.
Compugrave is not liable for delays caused by third-party carriers.
5. Returns and Refunds
Due to the personalized nature of engraving, all sales are final.
Returns or refunds will only be issued in cases of manufacturing defects or engraving errors made by Compugrave.
6. Liability
Compugrave is not responsible for damages to customer-supplied items during the engraving process unless gross negligence is proven.
Customers assume all risks when submitting items to be engraved.
Compugrave is not liable for any damages, accidents, injuries, or losses arising from the use or non-adherence to the content of engraved signs, including but not limited to safety, hazard, or instructional signage. The effectiveness and enforcement of such signage is solely the responsibility of the customer and/or the property owner.
7. Copyright and Intellectual Property
Customers are responsible for ensuring they have the right to use any copyrighted or trademarked material submitted for engraving.
Compugrave reserves the right to refuse any order that may infringe on intellectual property rights.
8. Agreement to Terms
By submitting an order via email or other communication, you confirm that you accept and agree to these Terms and Conditions.
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9. Photography and Promotional Use
We reserve the right to photograph any completed work for use in our portfolio, on social media, and for other promotional purposes. These images may be shared publicly unless the customer explicitly requests otherwise at the time of ordering. We respect your privacy and will not share any personal or sensitive information without consent.
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10. Minimum Order Value
To maintain operational efficiency and uphold the quality standards associated with our custom engraving services, a minimum order value of $50 per transaction is required. Orders that do not meet this minimum value will not be accepted or processed. Due to the material preparation, production setup, and customization processes inherent to engraved products, the Company reserves the right, at its sole discretion, to decline, refuse, or cancel any order that fails to satisfy this minimum threshold. The minimum order amount applies prior to the calculation of taxes, shipping, discounts, or any additional charges.
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We’re always happy to help you get what you need - we take pride in our handmade work! Engraving takes time, materials, and patience, so please know that keeping our job sizes above this threshold helps us continue offering reliable, high-quality services. We appreciate your understanding and support.